vs89 Privacy Policy
vs89 places the protection of your personal information as its highest priority. This policy clearly describes how we collect, use, and store information.
Introduction and Overview
General Overview
vs89 ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. When you access our website vs89.cam, register, or use any of our services, you are considered to have automatically accepted the terms of this privacy policy.
The purpose of this privacy policy is to inform you with complete transparency about what kind of information vs89 collects about you, why it collects it, where that information is stored, and what steps we take to protect your data. We believe that data protection is not merely a legal obligation — it is our ethical responsibility to our users.
All personal information provided on the vs89 platform is kept secure through SSL encryption technology. We never sell or disclose your personal information to unrelated third parties without your permission.
What Information Is Collected
Personally Identifiable Information
When you register on vs89 or create an account, we may collect the following information:
- Full name (for legal identity verification)
- Date of birth (age verification — for users aged 21 and above only)
- Email address
- Mobile number (for account verification and security purposes only)
- National ID card or passport number (for KYC verification)
- Current address
Financial Information
To process deposits and withdrawals, we collect the following financial information:
- bKash, Nagad, or Rocket account number (for transaction verification)
- Deposit and withdrawal history
- Transaction date, time, and amount
We do not store any full bank card numbers, CVV codes, or PINs. All sensitive payment information is processed directly through the relevant payment gateway.
Technical and Behavioral Information
When you use the vs89 website, the following information may be collected automatically:
- IP address and device identity
- Browser type and operating system
- Pages visited and time spent
- Game play history and preferences
- Login and logout time and location
- Cookie and session data
Use of Collected Information
For Service Operations
vs89 uses your information for the following purposes:
- Creating, managing, and verifying accounts
- Processing deposit and withdrawal transactions
- Providing gaming services and storing play history
- Applying bonuses and promotional offers
- Providing 24/7 Bangla customer support
- Setting and monitoring responsible gaming limits
Security and Fraud Prevention
To ensure user protection, vs89 uses information to detect and prevent fraudulent activity, money laundering, and misuse. This includes identifying multiple accounts, monitoring suspicious transactions, and ensuring age verification.
Communication and Notifications
We may contact you regarding the following:
- Important account updates and security alerts
- Transaction confirmation messages
- Notices of changes to the privacy policy or terms and conditions
- Promotional messages you have requested (you may unsubscribe at any time)
Data Storage and Protection
Technical Security Measures
vs89 uses industry-standard security technology to keep your personal information safe. The key components of our security framework are:
- SSL (Secure Sockets Layer) encryption — every connection is secured
- Data encryption — stored sensitive information is kept in encrypted form
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
- Two-factor authentication (2FA) support
Data Retention Period
Your information will be retained for as long as your account remains active. After an account is closed, we may retain certain information for a specified period, such as:
- Financial transaction records — retained as required by law
- KYC verification documents — to meet regulatory requirements
- Customer support records — to facilitate dispute resolution
After the designated period has passed, personal information is securely deleted or anonymized.
Sharing Data with Third Parties
Who Data May Be Shared With
vs89 may share information with third parties in the following limited circumstances:
- Payment providers: Payment gateways such as bKash, Nagad, and Rocket — only the information necessary for processing transactions
- Game providers: Licensed providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming — for game operation purposes only
- Technology service providers: Trusted technology partners who assist in operating our platform
- Legal authorities: When required through a court order or valid legal process
What We Will Never Do
vs89 will never do the following:
- Sell your personal information to third-party advertisers
- Share information for marketing purposes without your consent
- Transfer financial information to unrelated parties
- Transfer personal information to any country that does not have adequate data protection
Cookie Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. vs89 uses cookies for the following purposes:
- Essential cookies: To maintain login sessions and ensure security. Without these cookies, the platform does not function properly.
- Functional cookies: To remember your preferences and settings so you do not have to log in each time.
- Analytical cookies: To understand and improve platform usage — completely anonymously.
Cookie Controls
You can control cookies at any time through your browser settings. Please note that disabling essential cookies may limit some features of the vs89 platform. Disabling third-party analytical cookies entirely does not affect your experience.
Your Rights Regarding Your Data
Core Rights
As a vs89 user, you have the following rights:
- Right of access: You may request at any time to find out what information we hold about you.
- Right to rectification: If there is an error in your information, you may request that it be corrected.
- Right to erasure: In certain circumstances, you may request that your personal information be deleted, unless there is a legal obligation to retain it.
- Right to restrict processing: In certain circumstances, you may request that the processing of your information be restricted.
- Right to object: You may object at any time to the use of your information for marketing purposes.
- Right to Portability: You may request your data in a structured, machine-readable format.
How to Exercise Your Rights
To make any request regarding your data, please contact our customer support. After verifying your identity, we will process your request as quickly as possible. We typically respond within 30 business days of receiving a request.
Please note that some requests may not be fully fulfilled due to legal obligations. For example, financial transaction records are required to be retained for a specific period for regulatory reasons.
Data Protection for Minors
Age Limit & Protection
vs89 is a platform for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of registration.
If we learn that a minor has registered by mistake, we will immediately close that account and delete all associated data. If a parent or guardian believes their child has registered on our platform, please contact our support without delay.
Our commitment to protecting minors online is firm. For more details, please visit our Responsible Gaming page.
Policy Changes & Updates
How Changes Are Made
This privacy policy may be updated from time to time as technology, law, or our services change. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered users via email
- Display a notice about the changes at first login
If you continue using the platform after a revised policy is published, that will be considered acceptance of the new policy. If you do not agree with the changes, please contact our support to close your account.
Previous versions of this policy may be available upon request. Please contact our customer support.
Contact Us
Support & Complaints
For any questions, concerns, or complaints regarding your privacy, please get in touch with us. Our data protection team will respond to your request with the utmost care.
- Live Chat — Help available in Bengali 24/7
- Email: [email protected]
Have a question about data protection?
Our 24/7 support team is always here for you.
[email protected]