vs89 Terms and Conditions

General Introduction

These terms and conditions ("Terms") form a legally binding agreement between the vs89 platform and its users ("you" or "member"). By using our services through the vs89 website, mobile app, or any other channel, you are considered to have fully agreed to these Terms.

vs89 operates a reliable online casino and betting platform for players in Bangladesh. These Terms form the basis for operating our services in Bangladesh and all other applicable regions. If you disagree with any part of these Terms, please refrain from using our platform.

vs89 reserves the right to change or amend these Terms at any time. Continued use of the platform after any changes take effect will be considered acceptance of the updated Terms.

Definitions

The following terms used in these Terms and Conditions carry specific meanings:

• "Platform" — The vs89 website, app, and all associated services.
• "Member" — Any person registered on the vs89 platform.
• "Account" — A member's personal platform account.
• "Balance" — The actual funds deposited in a member's account (excluding bonuses).
• "Bonus" — Promotional funds provided by vs89.
• "Wagering Requirement" — The amount that must be wagered before a bonus can be withdrawn.

Registration Eligibility

To open an account with vs89, you must meet the following conditions:

• You must be at least 21 years of age.
• You must not be a resident of any country or region where online gambling is completely prohibited.
• Each individual may operate only one account.
• All information provided at the time of registration must be completely accurate and truthful.
• The account must be created for your own personal use, not on behalf of any third party.

Any false information provided during registration may result in immediate account termination and forfeiture of funds.

Account Security

You are solely responsible for the security of your account. Please keep the following points in mind:

• Never share your password or login details with any third party.
• Report any suspicious activity or unauthorized access to our support team immediately.
• vs89 will never ask for your password via email or chat.
• Use a strong password and change it regularly.

vs89 will not be held responsible for any misuse of an account unless it is proven that the issue was caused entirely by a technical failure on our platform.

Identity Verification (KYC)

vs89 may ask a member to verify their identity at any time. This process is conducted in accordance with international standards, and the following information may be requested:

• A government-issued photo identification document (national ID card, passport, or driving licence).
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.

vs89 reserves the right to withhold withdrawals if the KYC process is not completed. This is a necessary step to prevent fraud and money laundering.

Deposit Rules

The following rules apply when depositing funds into vs89:

• Minimum deposit amount: ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket.
• After a successful deposit, funds are generally credited to the account instantly.
• Only payment methods registered in your own name may be used.
• Deposits made through third parties are strictly prohibited.

Withdrawal Rules

The following conditions must be met when withdrawing winnings:

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are processed within 10 to 45 minutes.
• Withdrawal funds will be returned only to the original payment method used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• The specified wagering requirement must be met before bonus funds can be withdrawn.
• Withdrawals may be temporarily held in the event of technical issues or security verification.

vs89 reserves the right to investigate any unusual or suspicious withdrawal requests.

Welcome Bonus Terms and Conditions

vs89 offers a welcome bonus of up to 150% on the first deposit, up to ৳5,000. The following conditions must be met to receive and withdraw this bonus:

• The bonus will be automatically added with the first deposit.
• A wagering requirement of 15 times (15x) must be met before the bonus can be withdrawn.
• Not all games contribute equally toward the wagering calculation — contact our support team for details.
• The bonus has a specific time limit for use; expired bonuses will be cancelled.
• A maximum limit on winnings may apply when playing with bonus funds.

General Bonus Policy

The following general policies apply to all promotional offers and bonuses:

• A bonus applies only to the account for which it was issued; it cannot be transferred to another account.
• The same bonus cannot be claimed twice.
• If bonus abuse or any fraudulent activity is detected, all bonuses and associated winnings will be forfeited.
• vs89 reserves the right to modify, suspend, or cancel any bonus offer.
• Participation in the bonus program is optional; the option to deposit directly is always available.

VIP Loyalty Program

vs89's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. The weekly cashback benefit at each tier is as follows:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.5% weekly cashback.
• Gold — up to 0.8% weekly cashback.
• Platinum — up to 1.0% weekly cashback.

Regular and active play provides the opportunity to advance to higher VIP tiers. Cashback is credited to eligible members' accounts at the start of each week. vs89 reserves the right to change VIP benefits.

Gameplay Rules

The following general rules apply to all sports and casino games on vs89:

• All game outcomes are determined by a certified Random Number Generator (RNG), which is completely impartial.
• Live casino games offer the opportunity to play with a real-time dealer.
• If a game ends mid-session due to a network disconnection, it will be settled according to the game log.
• If an incorrect payout occurs due to a technical error, vs89 reserves the right to correct it.
• There may be restrictions on playing from multiple devices at the same time.

Prohibited Activities

The following activities are strictly prohibited on the vs89 platform and may result in account termination and forfeiture of funds:

• Using bots, automation software, or any artificial advantage.
• Manipulating wagering requirements or placing opposing bets to exploit bonus conditions.
• Creating multiple accounts to claim bonus benefits ("multi-accounting").
• Exploiting technical vulnerabilities in the platform.
• Attempting to control game outcomes by colluding with other members ("collusion").
• Using the platform to process any illegal or third-party funds.

vs89 uses advanced technology to detect suspicious activity and may cooperate with law enforcement authorities where necessary.

Collection and Use of Personal Information

vs89 collects your personal information as needed for registration and service delivery. The purposes for which this information is used include:

• Account verification and management.
• Transaction processing and security assurance.
• Providing customer support.
• Fraud prevention and platform security.
• Fulfilling legal obligations.

Your personal information will never be sold to third parties. To read our full privacy policy, please visit the Privacy Policy page.

Cookies & Tracking Technology

vs89 uses cookies and similar technologies to improve your browsing experience. These include:

• Session cookies — to keep your login state active.
• Preference cookies — to remember your language and interface preferences.
• Security cookies — to protect your account.

Cookies can be disabled from your browser settings, but this may limit some functionality of the platform.

Responsible Gaming Commitment

vs89 is fully committed to responsible gambling. We believe that gaming is a form of entertainment, not a means to create financial problems. Toward this goal, we provide the following tools:

• Deposit Limits: You can set your own maximum daily, weekly, or monthly deposit limit.
• Betting Limits: You can limit the amount you bet within a specified period.
• Self-Exclusion: You can temporarily or permanently close your account for a set period or on a permanent basis.
• Cooling-Off Period: You can take a short break from the platform.
• Reality Check: A feature that sends you periodic reminders from your account.

For more details on responsible gaming, visit the Responsible Gaming page.

Account Closure & Termination

vs89 may close or suspend a member's account in the following circumstances:

• If any part of these terms and conditions is violated.
• If any fraudulent activity is detected.
• In case of failure to complete KYC verification.
• Due to prolonged account inactivity (generally 12 months or more).
• At the member's own request.

After account closure, any verified and valid balance (excluding bonuses) will be returned via the designated payment method, unless forfeiture has been ordered due to a breach of terms and conditions.

Limitation of Liability

vs89 will not bear any financial or other liability in the following circumstances:

• If a game or bet is interrupted due to loss of internet connection.
• In the event of third-party hacking or cyberattacks, provided vs89 has maintained appropriate security measures.
• If loss occurs due to the member's own negligence or mistake.
• In the event of temporary service disruption caused by unforeseen technical errors.
• In force majeure situations (natural disasters, government restrictions, etc.).

In any circumstance, vs89's total liability will be limited to the original amount of the transaction in question.

Dispute Resolution Process

In the event of any dispute or complaint, resolution will be attempted through the following process:

• First, contact our customer support team via live chat or email.
• The support team will provide an initial response within five business days of receiving the complaint.
• For complex disputes, additional time may be required to complete the investigation.
• If an internal resolution is not possible, a neutral mediation process will be pursued.

vs89's decision will be considered final unless evidence of a specific technical error is found.

Changes & Amendments

vs89 may change, update, or amend these terms and conditions at any time. Changes take effect as follows:

• Updated terms and conditions will take effect as soon as they are published on the website.
• For significant changes, members will be notified by email or through the platform.
• Continued use of the platform after any changes constitutes acceptance of the updated terms and conditions.